Refund policy

🔄 Return & Refund Policy – Smart Vibez (UAE)

At Smart Vibez, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

📅 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, manuals, and tags (if applicable).

  • Be accompanied by proof of purchase or your order number.

📩 How to Request a Return

To initiate a return, please contact us:

📧 Email: smartvibzz@gmail.com

📱 WhatsApp: +92 321 4779944

After your request is approved, we will provide the return instructions and return address.

Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

📦 Damaged, Defective, or Wrong Items

Please inspect your order upon delivery.

If your item is:

  • Damaged during shipping

  • Defective

  • Incorrect

  • Missing parts

Contact us within 48 hours of delivery with clear photos or videos. We will review your request and arrange a replacement or refund where appropriate.

❌ Items Not Eligible for Return

The following items cannot be returned:

  • Personalized or custom-made products

  • Personal care or hygiene products that have been opened or used

  • Gift cards

  • Clearance or sale items (unless damaged or defective)

  • Products damaged due to misuse or improper handling

🔄 Exchanges

If you wish to exchange an item, please contact us first. Exchanges are subject to product availability.

💳 Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If approved:

  • Your refund will be issued to your original payment method.

  • Processing usually takes 5–10 business days, depending on your bank or payment provider.

If you do not receive your refund within 15 business days after approval, please contact us.

🚚 Return Shipping

If the return is due to a damaged, defective, or incorrect item, Smart Vibez will cover the return shipping cost.

For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping charges unless otherwise stated.

🇦🇪 UAE Orders

This Return & Refund Policy applies to all orders delivered within the United Arab Emirates.

📞 Contact Us

Smart Vibez

📧 Email: smartvibzz@gmail.com

📱 WhatsApp: +92 321 4779944

Thank you for shopping with Smart Vibez. We appreciate your trust and are committed to providing a smooth, secure, and satisfying shopping experience.